Frequently Asked Questions
When is the next estate sale or online auction? Click here to sign up to receive our newsletters. We will email you about a week ahead of time with a save the date email and another email a couple of days before the sale will begin.
Can we preview the items before bidding? Most of the time this is possible. Contact us for questions or an appointment during the preview time. Be sure to click on all pictures in the catalog and read any details that might be in the item description.
Where/when do I pick my items up? The pick-up date, times and city will be posted in the auction. Winning bidders will be emailed the address. You are required to remove the item at the time and date given. If you cannot pick up the item please do not bid. If you do not pick it up at the designated time it will be considered abandoned property. You may be charged a disposal fee. Buyers that do not pickup items will be banned from future auctions.
What do I need to bring when I pick up my items? Buyer must provide pick up code and a picture ID at the time of pickup. Quantities should be checked by Buyer or their agent before removal of items. No exceptions will be made for claims or shortages once items have been removed. Please bring your own boxes, dolly, tools, truck (if needed) and muscle to help to move any larger items you purchase. It is the buyer’s responsibility to disassemble furniture or disconnect utilities to auction items including gas, waste and water lines. It is the buyer’s responsibility to remove the item safely from the location. The buyer shall restore and repair all real and personal property and any damage he caused when removing the item.
Do you give refunds, credits, warrantee or layaway on the items? Everything is SOLD AS-IS there are NO REFUNDS, CREDITS, layaway or CHARGEBACKS.
How old do you have to be to bid on an item? You must be 18 years old to bid on an item.
How do I pay for the item I am bidding on? We accept Visa, MasterCard, American Express, and Discover Credit and debit cards.
Do you charge sales tax? Yes, the state of California requires us to charge sales tax. The sales tax is determined by the city the items are located in.
Do you have a buyer’s premium? The buyer’s premium is 10%.
How do I get on your mailing list? Here is a link to subscribe to our newsletter. Click on this link to sign up for the mailing list.
Do you have a Facebook page? Yes, here is a link for you to find us on Facebook. We frequently post presale items on our Facebook page. Click here to find us and like us on Facebook.
How do I list my estate sale with you? If you need an estate sale or online auction because of downsizing, divorcee, debt or the death of a loved one let us do the work for you. Contact us at Click here to contact us